Please read the FAQs below to help you with questions about:
Ordering & Shipping
How do I place my order?
A: That's easy. Just click on Design Case Now at the top of our homepage or simply Click Here to get started. If you have questions about the order process, you can call us at 1-800-414-4585 during our normal business hours and we'll walk you through the process. (10-6 pm CT M-F.)
Do you ship outside of the United States?
A: Absolutely! We can send your order internationally. To see our shipping rates Click Here
Do you offer discounts?
A: Yes, please check our home page to see if we are currently running a special. Occasionally can find a Gift Box on the right hand side of screen for additional discounts, these discounts will apply towards any existing sales! A promo code is sometimes required at checkout.
I want to give a custom case as a gift. Will the price I paid be seen by the recipient?
A: No, the price paid will not be included in the shipment or seen by the recipient. To give as a gift, just specify the recipient's address in the shipping details at checkout.
What happens if my case is damaged during shipping?
A: Although we're very proud of our protective packaging, sometimes accidents do happen. If your case is damaged during shipping, we're happy to provide you with a replacement case for free. Please contact us for details about how to return both your damaged package and custom case.
Using Personal Photographs and Artwork
What kinds of photos can I use on my custom case?
A: As long as you have a personal digital photo of sufficient resolution and quality in JPEG format on your computer, you can use them on your MyCaseGenie.com mobile phone or device cover. We recommend an image quality of atleast 1200x1800 pixels, once image is uploaded you can then resize it to desired placement.
MyCaseGenie Product Info
How do I attach the case to my mobile device?
A: It's easy! With a Slim style, simply slide your phone into the hard-shell case, starting at the top. Align the phone buttons with the case holes and then gently snap the case into place.
If you have a Tough Case, just remove the flexible bumper from the hard-shell and place it around your phone. Slide your bumper-wrapped phone into the case, starting at the top. Align the phone buttons with the case holes and then gently snap the case into place.
How do I remove the case from my mobile device?
A: Whether you're removing a Slim or Tough case, turn the phone or device so that its back faces you. Apply pressure to the bottom corners to create a space between the phone and case. Using your fingers, gently pry the space open, and the case will pop right off.
*Please do not put any pressure on/over the phone camera or you will risk damaging the lens.
Do your cases fit all mobile devices?
A: At this time MyCaseGenie covers are designed to fit only the iPhone 4/4S, 5/5S/5C, iPhone 6/6S, iPhone 6/6S plus, Samsung Galaxy S3/S4/S4 mini/S5/S6/S6 Edge/S6 Edge Plus/S7/S7 Edge/Note 3/4/5/7.
What's the difference between a Slim and Tough case?
A: Choose a Slim case if you'd like a lower profile and lighter feel. Choose a Tough case if you'd like an additional layer of protection with an impact-resistant bumper. With either choice, all our phone cases help protect from daily wear and tear. Plus, they combine our exclusive 3D Thermal Technology with flexible yet durable amorphous polymers.
What kind of guarantees do you offer for products?
A: We offer a 30-day guarantee if the product is damaged or faulty, we can replace it (exact image and case).
What if I just don't like my custom case?
A: In the unlikely event that you are not happy with your case, the first thing to do is contact us on firstname.lastname@example.org. We will get back to you within 24 hours. Due to the personalized nature of the product, we are unable to offer a refund and resell the product. However, if you receive a product that is damaged or faulty, we can replace it (exact image and case). In the event that the product has a fault, just contact us or return it to us at your own expense within 15 days of receiving it. Once we verify that the product is faulty we may offer to reproduce and resend your order free of charge.
I've received my case and have a question or concern.
A: No problem. Just email email@example.com or call us at 1-800-414-4585 during operating hours.
Is your site secure?
A: Absolutely. We transact business using a secure server that encrypts all of the information you provide. So you can be sure that your privacy is protected.
Can I combine my referral or promo code with a site-wide sale discount?
A: No, we're sorry but discounts cannot be added together. Only one promotion or referral code can be redeemed at a time.