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Return Policy

Personalized Phone Case Returns

In the unlikely event that you are not happy with your case, the first thing to do is contact us at info@mycasegenie.com. We will get back to you within 24 hours. Due to the personalized nature of the product, we are unable to offer a refund and resell the product. However, if you receive a product that is damaged or faulty, we will replace it (exact image and case). In the event that the product has a fault, just contact us or return it to us at your own expense within 15 days of receiving it. Once we verify that the product is faulty we will reproduce and resend your order free of charge.
 
Please return your parcel to the postal address below:
 
MyCaseGenie
2111 8th Street South,
Suite 110
Wisconsin Rapids, WI 54494
 
In all cases we advise you to obtain proof of postage at your post office just in case the parcel does not reach us.